Items in stocks, usually posted in 2-3 business days.
Made to order items are usually posted within 3-4 weeks. If your order is urgent please contact me to see if it’s possible to ship quicker.
All UK orders are shipped FREE.
Orders with a value under £150 are sent using Royal Mail Signed For, Second Class.
Orders over £150 are sent Royal Mail Special Delivery, which is a tracked delivery service, for peace of mind. You (or the recipient) will need to sign for the parcel, so bear this in mind when you add the delivery address. Signed for delivery usually take a couple of days from posting, but please allow up to a week for delivery. Special Delivery is delivered the next day, after shipping, excluding Saturdays.
Orders over £200 are FREE worldwide. Orders under £200 are £10 to Europe and £15 to the rest of the world.
International orders under £200 are normally sent Standard Air Mail, but for orders over £200 I use International Tracked & Signed or a similar service, where available. Please note that delivery times can vary a lot, depending on local postal services and whether a parcel gets delayed in customs. Any customs charges incurred are the responsibility of you, the customer.
Packaging & Gift Wrapping
Each item is shipped in one of my branded gift boxes ready to give as a gift. I can ship your gift directly to the recipient if you like, just enter a different address for delivery and, again, add a message at checkout.
I’m happy to make an exchange or refund for any items with which you are not completely satisfied. The item must be returned new and unworn within 21 days of purchase, in the original gift packaging and posted in a padded envelope (e.g. Jiffy bag) for protection. I take no responsibility for lost or damaged packages and I recommend a tracked service to prevent parcels getting lost. If you want to return something, please contact me before posting the item back.
If one of my items breaks due to normal wear and tear, I will repair or replace the piece. I will also cover the postage involved, both ways. Normal wear and tear of a jewellery item is determined at my discretion. Please bear in mind that jewellery items are meant to break when strong force is applied to them, for safety reasons and to prevent accidents.